Privacy policy

Data controller

The data controller for this website is Scot Energy Efficiency Ltd, company number 17408629. Registered office: 66 Paul Street, London EC2A 4NA. Off-Grid Heat Pump Scotland is a trading name of Scot Energy Efficiency Ltd. You can contact us at info@scottishenergyefficiency.co.uk or 0141 230 0198.

What data we collect

When you submit an enquiry form on this site, we collect the following personal data:

• — Your name (and business name, if applicable)
• — Email address
• — Phone number
• — Postcode
• — Property type and current heating fuel
• — Any message you provide
• — The page you submitted from and the date and time of your enquiry

If you consent to analytics cookies (see our cookie policy), Google Analytics also collects anonymous usage data such as page views and approximate location. This data is not linked to your enquiry.

Why we use your data

We use your personal data to respond to your enquiry, assess your property's suitability for a heat pump, arrange a no-obligation site survey, and provide a written quotation. The legal basis for processing your data is your consent (given when you submit the form) and our legitimate interest in responding to your enquiry.

Who we share your data with

Your enquiry details are passed to our MCS-certified installer partners only for the purpose of arranging your survey and quotation. This happens with your consent when you submit the form. We do not sell your data, share it with third parties for marketing, or send it to any other organisation. The third-party service that receives your form submission is Zapier, which acts as a processor under our instructions.

How long we keep your data

We retain enquiry data for up to 12 months after your last interaction with us. If you proceed with an installation, relevant data is retained for the duration of any warranty period. After this time, your data is deleted. You can request earlier deletion at any time (see below).

Your rights

Under UK GDPR you have the following rights:

• — The right to access the personal data we hold about you
• — The right to request correction of inaccurate data
• — The right to request deletion of your data ("right to be forgotten")
• — The right to withdraw consent at any time
• — The right to restrict or object to processing
• — The right to data portability

To exercise any of these rights, email info@scottishenergyefficiency.co.uk. If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

International transfers

Your data is not transferred outside the United Kingdom. Google Analytics data is processed under Google's UK-appropriate safeguards.

Changes to this policy

We may update this privacy policy from time to time. The "last updated" date at the top of this page reflects the most recent revision.